Account Manager

Role overview

SOCi is seeking an Account Manager to drive revenue growth and retention within its existing customer base. The company uses AI-powered agents to help multi-location enterprises achieve visibility across local search, social, and review platforms. You will partner with Customer Success teams to identify expansion opportunities, manage renewals, and guide clients toward maximizing the platform’s value.

Key responsibilities

• Develop and execute account plans designed to grow revenue and strengthen retention across SOCi’s commercial customer base.
• Build lasting relationships with senior executives and decision-makers at client organizations.
• Serve as a strategic advisor, helping clients fully leverage SOCi’s platform and identify solutions to their marketing challenges.
• Identify and pursue upsell and cross-sell opportunities to expand SOCi’s presence within existing accounts.
• Negotiate contracts, manage renewals, and shepherd deals from proposal through signature with accuracy and speed.
• Represent SOCi at client events, industry conferences, and strategic business reviews.
• Collaborate across Customer Success, Product, and Marketing teams to deliver excellent customer experiences and maintain pipeline discipline against growth targets.

Requirements

• At least five years of quota-carrying experience in Account Management or Sales, preferably in B2B or SaaS environments.
• Proven track record of consistently meeting or exceeding sales quotas.
• Demonstrated success with contract renewals, negotiations, and upselling existing clients.
• Strong communication and collaboration skills, with the ability to work effectively across Customer Success, Sales, and Legal functions.
• Experience managing multiple concurrent deals with strong organizational and attention-to-detail capabilities.
• Proficiency with Salesforce or equivalent CRM platforms.
• Experience in multi-location brand environments and existing relationships within relevant industries are preferred.

What makes this role worth considering

SOCi is recognized by Fast Company as one of the World’s Most Innovative Companies and partners with leading brands including Ford, Ace Hardware, and Liberty Tax. The company offers a fully remote work arrangement with flexible paid time off, quarterly wellness days, comprehensive health benefits, and a 401(k) match. You’ll work within a collaborative, fast-paced culture where employee input is valued and career growth is supported.

How to apply

Use the Apply button to view the official job posting and submit your application on Soci's careers site.

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