Role overview

Zip is an AI-powered enterprise procurement platform trusted by major companies including T-Mobile, OpenAI, AMD, and Mars. As an Account Manager based in London, you will serve as a trusted advisor and product consultant to existing customers, guiding them through renewal cycles, upsells, and long-term value realization on multi-year contracts.

Key responsibilities

Partner with the Customer Success team to monitor account health scorecards, identify customer needs, and demonstrate capabilities that drive deal closure.
Negotiate all aspects of renewal contracts by developing win-win strategies that maximize contract value while strengthening customer relationships and their return on investment from Zip.
Act as a product evangelist by positioning Zip solutions to address current pain points while also showcasing the platform’s future capabilities and roadmap.
Provide regular and accurate updates on renewal status to management and escalate issues as needed.
Manage customers on multi-year contracts to ensure they are realizing measurable value from their investment.
Contribute to building team culture and establishing best practices as part of an early-stage, high-growth organization.

Requirements

At least two years of experience in technology SaaS sales or account management.
Demonstrated experience selling to procurement, finance, or legal departments within enterprise organizations.
Proven track record driving customer retention and product adoption for SaaS accounts.
Strong communication skills and ability to manage time efficiently and stay organized across multiple accounts.
Proficiency with sales tools including Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach.
Self-motivated approach with willingness to exceed expectations for customers, the company, and your team.

What makes this role worth considering

Zip has secured $371 million in funding at a $2.2 billion valuation and is backed by leading investors including Y Combinator, Tiger Global, and Alkeon. The company has been recognized by Forbes Fintech 50 and Fast Company’s Most Innovative Companies. You’ll work alongside product leaders from Apple, Airbnb, and Meta, as well as former procurement experts from major enterprises. The role offers startup equity, comprehensive health coverage, flexible PTO, Apple equipment, and home office support alongside the opportunity to shape sales processes during the company’s rapid growth phase.