Role overview

Vanta helps businesses build and demonstrate trust through continuous security monitoring and verification. As an Account Manager for the Asia-Pacific Japan region, you will own the expansion and retention of Vanta’s customer base by building strong relationships and serving as the primary point of contact for all post-sale commercial discussions. Your focus will be on driving net revenue expansion through upsells, renewals, and helping customers align their compliance and security programs with business growth.

Key responsibilities

Develop and maintain strategic relationships with assigned accounts, acting as a trusted advisor and partner throughout the customer lifecycle.
Build deep knowledge of Vanta’s product offerings and roadmap to confidently address customer needs and identify relevant solutions.
Partner closely with Customer Success Managers to monitor account health, ensure strategic alignment, and deliver cohesive communication to customers.
Identify and execute expansion opportunities by collaborating on account plans that increase customer usage of Vanta’s platform through new frameworks and security tools.
Manage the complete sales cycle for expansion and renewal opportunities, including negotiation and coordination with internal resources such as solutions consultants and subject matter experts.
Forecast monthly expansion and churn while maintaining accurate pipeline data and strong hygiene in the CRM system.
Adopt a consultative approach focused on understanding customer needs and architecting solutions that align with their objectives.

Requirements

Minimum three years of experience in Account Management, full-cycle sales, or related roles.
Demonstrated ability to prospect and build expansion pipeline from an existing customer base.
Exceptional written, verbal, and visual communication skills for both internal and customer-facing audiences.
High motivation with a sense of urgency and flexibility to adapt to changing priorities.
Strong collaboration skills across multiple departments including Customer Success, Marketing, Enablement, and Support.
Ability to integrate AI tools into daily workflows, experiment with new approaches, and exercise sound judgment to maintain quality standards.
Previous experience in security and compliance is highly desirable but not required.

What makes this role worth considering

This is a hybrid position based in Sydney, requiring three days per week in the office. Vanta offers industry-competitive salary and equity, along with comprehensive benefits including healthcare stipends, 16 weeks paid parental leave for all new parents, wellness support, remote work stipends, commuter benefits, 20 days of annual leave, and nine company-paid holidays. The company fosters an inclusive environment with virtual team building activities, lunch and learns, and company-wide events.