Role overview

This is a leadership position within the Advanced Services organization of a major data platform company. You will build and manage a team of Architects across the EMEA and LATAM regions, overseeing the scoping and delivery of complex, high-value projects for customers and partners. The role combines team leadership with hands-on involvement in pre-sales and delivery functions.

Key responsibilities

Manage and grow the Architecture delivery team across EMEA and LATAM, ensuring adherence to established standards and guidelines.
Lead pre-sales engagements with customers to present Advanced Services capabilities and demonstrate enterprise-ready value propositions.
Partner with Sales, Customer Experience, Systems Engineering, Product Management, and Engineering teams to design scalable, resilient data management solutions aligned with customer business outcomes.
Oversee technical design architects to ensure customer satisfaction across all assigned accounts and projects in the region.
Provide ongoing coaching, feedback, and performance management to direct reports to develop high-performing teams.
Manage CSAT-related escalations across multiple time zones and languages, and lead implementation of company-wide initiatives across the region.
Gather feedback on the services portfolio from regional market needs to inform development of new services offerings.

Requirements

Six to ten years of relevant experience in Advanced Services or Professional Services leadership roles.
Demonstrated track record of building, leading, and growing high-quality, multi-country services organizations.
Strategic knowledge of the services sales process combined with strong business acumen and competitive intelligence in the data storage industry.
Working knowledge of customer expectations for large Enterprise and Global accounts across diverse EMEA and LATAM markets, with familiarity with technology pillars including data management, protection, migration, analytics, AI/ML, and multicloud environments.
Proven ability to build strong relationships with customers, partners, and cross-functional internal teams across multiple countries and cultures.
Executive presence with superior communication, collaboration, and influence skills, including capability to navigate difficult conversations.
Ability to travel up to 40% across the EMEA and LATAM regions.

What makes this role worth considering

You will work within a fast-paced, entrepreneurial environment spanning multiple countries and languages, leading teams that directly impact how major customers leverage modern data solutions. The company emphasizes innovation, growth opportunities, and a collaborative team culture, with recognition as a Fortune Best Workplace in Technology and certified Great Place to Work. The organization offers flexible time off, wellness resources, and company-sponsored team events to support work-life balance.