Role overview

As an Associate in Client Service, you will serve as a key connector between Guidepoint’s clients and a global network of subject-matter experts. Your role involves understanding each client’s specific research needs and identifying the most relevant experts to provide answers, often within hours. This hybrid position in Manchester offers graduates an opportunity to develop core business skills while gaining exposure to diverse industries and disciplines.

Key responsibilities

Operate in a sales-focused capacity to identify and recruit new experts into Guidepoint’s network of over 1,250,000 advisors.
Collaborate with Project Managers to develop strategies that address the unique requirements of each client project.
Use research tools including LinkedIn, press releases, case studies, and web searches to locate experts best suited to answer client questions.
Screen potential experts to evaluate their suitability for specific client projects and create professional profiles for client review.
Engage with professionals at all levels to invite qualified leads to join the network and participate in client consultations.

Requirements

Bachelor’s degree.
Previous experience through internships, volunteering, or active involvement in extracurricular activities.
Right to work in the United Kingdom.
Comfort working in a sales and lead generation environment focused on key performance indicators and measurable metrics.
Ability to thrive in a fast-paced, results-driven workplace.
Strong time management and organizational capabilities.
Excellent written and verbal communication skills with the ability to interact professionally with people across all levels.
Intellectual curiosity, strong teamwork abilities, and capacity to work independently when needed.

What makes this role worth considering

Guidepoint provides structured mentorship and hands-on leadership development, helping you advance your project management and customer service capabilities with clear opportunities for career progression. The company offers a supportive, informal work environment with competitive compensation, comprehensive benefits including BUPA medical coverage, professional development opportunities, and regular social engagement through monthly events, summer Fridays, and company-sponsored activities.