Role overview

WHOOP is seeking a Business Analytics Manager to drive data-informed operations as the company scales its physical product business and expands globally. In this role, you will partner with operations teams to build visibility into performance, establish accountability through metrics, and deliver insights that improve member experience while reducing costs and accelerating decision-making.

Key responsibilities

Develop and execute a strategic analytics roadmap to identify inefficiencies across the order lifecycle, including shipping delays, cost drivers, inventory discrepancies, and service gaps, then translate findings into actionable recommendations.
Own and maintain operational metrics across the organization, ensuring stakeholders have clear, aligned definitions and regular visibility into performance; serve as a bridge between operations and finance on forecasting, spend tracking, and variance analysis.
Lead analytical efforts for quarterly cost reduction initiatives focused on fulfillment costs, freight expenses, and cost per contact, working with Finance on total cost reporting and gross margin analysis.
Contribute data and insights to S&OP reviews and Operations OKR check-ins to inform prioritization and resource allocation decisions.
Collaborate with Operations, Membership Services, and Finance to enhance data accuracy, vendor accountability, and member experience outcomes.
Build and maintain reliable data assets and metric definitions in the semantic layer, ensuring pipelines, dashboards, and performance reviews remain accurate and trustworthy.
Manage and mentor a team of analysts, establishing clear workstream ownership and providing coaching to develop early-career analysts into independent contributors.

Requirements

Six or more years of experience in analytics, operations, supply chain, fulfillment, or logistics roles within a consumer business such as eCommerce, hardware, consumer packaged goods, or retail.
Demonstrated experience managing or mentoring analysts, with a commitment to coaching and developing early-career talent.
Strong business judgment with the ability to connect operational data to cost implications, member experience, and strategic priorities.
Proven capacity to operate effectively at both strategic and tactical levels, shifting between them while maintaining quality of work and analysis.
Ability to present analytics insights to cross-functional teams and influence senior stakeholders on strategic direction using data-driven reasoning.
Proficiency in SQL and experience with data transformation and warehousing tools such as dbt, Snowflake, or comparable platforms.

What makes this role worth considering

This position offers the opportunity to shape data infrastructure and define performance metrics across a growing global operations ecosystem, directly impacting both financial performance and the experience of millions of members. You will have meaningful influence over resource allocation and strategic priorities while building and leading a team of analysts. The role is based in Boston, MA, and comes with a competitive base salary range of $150,000 to $180,000, along with equity and benefits designed to align your success with the company’s long-term growth.