Fever is looking for a Customer Service Agent (English Night Shift) to join its growing support team in Spain. This is a full-time remote position ideal for individuals who enjoy helping customers, solving problems, and working in a fast-paced international environment.
As a Customer Service Agent, you will assist customers through phone, email, chat, and social media channels. You will play an important role in ensuring customers receive quick and effective support while helping create exceptional experiences for users of one of the world’s leading entertainment platforms.
If you have strong communication skills, enjoy customer interaction, and are comfortable working overnight hours, this could be an excellent opportunity to join a global technology company from the comfort of your home.
Key Responsibilities
- Provide customer support through phone, email, chat, and social media.
- Handle customer inquiries and resolve issues efficiently.
- Manage incoming calls and chats while maintaining high service standards.
- Provide accurate information using company systems and support tools.
- Investigate customer concerns and offer appropriate solutions.
- Follow up on unresolved cases to ensure customer satisfaction.
- Maintain detailed records of customer interactions and support requests.
- Follow company procedures, communication standards, and service guidelines.
- Assist operational teams with additional administrative and support tasks when required.
- Deliver a professional and positive customer experience at all times.
Work Schedule
- Night Shift: 12:00 AM – 8:00 AM
- Five days per week
- 30-minute break included
- Remote/Home-Based Position
Requirements
- Previous experience in customer service, customer support, or user support is preferred.
- Excellent written and spoken English skills.
- Fluent Spanish and English communication abilities.
- Strong organizational and multitasking skills.
- Ability to prioritize tasks and work independently.
- Detail-oriented with excellent time management skills.
- Strong interpersonal and communication skills.
- Solution-focused mindset with a professional attitude.
- Comfortable adapting to changing priorities and business needs.
- Must currently reside in Spain.
Preferred Qualifications
- Experience using Zendesk or similar customer support software.
- Previous experience in remote customer service roles.
- Experience handling customer inquiries through multiple communication channels.
Benefits
- Fully remote work environment.
- Health insurance coverage.
- Gympass membership.
- Access to Payflow salary advance program.
- 40% discount on Fever events and experiences.
- Opportunity to work with an international team.
- Dynamic and collaborative work culture.
- Career development opportunities within a rapidly growing company.
About Fever
Fever is a global technology platform that helps millions of people discover unique cultural and entertainment experiences. Operating in more than 100 cities worldwide, the company partners with leading brands and creators to bring innovative events and experiences to audiences across the globe.
If you’re passionate about customer service and want to be part of a fast-growing international company, apply today and join Fever’s customer support team.
