Role overview

Cohere, a leading enterprise AI company, is seeking a Customer Success Manager to lead strategic government and defence accounts in Canada. This role focuses on helping Canadian federal departments, provincial agencies, Crown corporations, defence organizations, and healthcare systems successfully adopt frontier AI solutions in secure, regulated environments.

Key responsibilities

Own the success and growth of Canadian public sector and defence customers, ensuring they achieve maximum value from AI solutions and driving contract renewals.
Build trusted relationships with senior government stakeholders including Deputy Ministers, CIOs, and digital transformation leaders.
Develop tailored success plans for each organization based on their mission, digital strategy, budget cycles, and unique constraints.
Guide customers through the full lifecycle of AI adoption, from use case identification and pilot design through production deployment and scaling.
Lead secure AI implementation projects in complex government environments, including air-gapped systems and Protected B/C environments.
Ensure all implementations meet Canadian government security protocols, privacy requirements, and compliance standards including PBMM, Privacy Act, and PIPEDA.
Serve as the voice of public sector customers within Cohere, advocating for features and capabilities that address government-specific needs.
Conduct regular executive business reviews demonstrating ROI, impact, and strategic value to senior stakeholders.

Requirements

A minimum of 8 years of experience in customer success, account management, strategic consulting, or technology delivery within enterprise or government contexts.
At least 3 to 5 years of direct working experience with the Canadian government.
Active Top Secret security clearance, which is mandatory for this role.
Deep understanding of the Canadian public sector and defence landscape, including government procurement processes and organizational structures.
Knowledge of Canadian government security protocols, compliance frameworks, and regulatory requirements.

What makes this role worth considering

Based in Ottawa with proximity to government customers, this position offers the opportunity to work with Canada’s most important institutions on transformative AI adoption. You will serve as a strategic partner to senior government leaders while collaborating across Cohere’s technical teams, including Applied ML Engineering and Forward Deployed Engineering, to shape how Canadian organizations leverage AI to serve the public good.