Role overview

Cohere is a leading enterprise AI company that develops foundation models and end-to-end products for real-world business applications. This Delivery Operations Analyst role bridges the Go-To-Market and Delivery Engineering teams by owning operational processes, data quality, and automation that guide customer opportunities from initial brief through commercial approval to delivery assignment.

Key responsibilities

Oversee the operational intake process for new customer briefs submitted to Deal Desk, ensuring all required information is present and properly routed for approval.
Coordinate the handoff from commercial approval to the Engineering Program Manager responsible for delivery team assignment.
Track opportunities through pre-delivery stages to identify actions, blockers, and missing information.
Maintain accurate and timely data in Salesforce and Mission Control, including customer, opportunity, commercial, and delivery details, while establishing standards for data entry and documentation.
Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
Identify process trends, bottlenecks, and gaps, then recommend efficiency improvements with end-to-end ownership from problem identification through implementation, testing, and monitoring.
Develop process documentation, workflows, and operational playbooks while establishing clear ownership, SLAs, and operating standards across the GTM-to-Delivery workflow.

Requirements

Two to four years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.
Experience working with CRM systems and business operations platforms.
Strong analytical and organizational skills with exceptional attention to detail.
Demonstrated ability to build automations and work with multiple AI tools.
Ability to identify inconsistencies, investigate root causes, and drive issues to resolution.
Strong written and verbal communication skills, with the ability to convert unclear ideas into discrete, actionable steps and systematize workflows.
Experience with data reporting, dashboards, or business intelligence tools is an asset.

What makes this role worth considering

Cohere offers a comprehensive benefits package including a weekly lunch stipend, full health and dental coverage with a dedicated mental health budget, RRSP matching, and 100% parental leave top-up for up to six months. Employees receive six weeks of paid vacation, annual enrichment benefits spanning arts, culture, fitness and wellness, an education and learning stipend, and a $500 home office setup credit.

The role is based remotely from the Greater Toronto area, Montreal, or Ottawa with no minimum in-office requirement. Cohere maintains a global presence across Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul, with opportunities to travel to other offices and attend annual company offsites.