Role overview

As a Field Application Engineer in Robotics, you will be the technical expert responsible for implementing and optimizing robotic systems directly in customer environments. You will manage system integration, provide on-site support, troubleshoot complex issues, and train customers to ensure their robotic solutions perform reliably and meet their specific needs.

Key responsibilities

Lead customer implementation of robotic systems by assisting with setup, integration, and optimization in their operational environments while ensuring alignment with their requirements and specifications.
Provide expert guidance on robotics hardware components including robotic arms, sensors, actuators, and mechanical or electrical systems to support hardware selection and configuration decisions.
Design and validate system architectures that integrate hardware and software components effectively to achieve optimal performance and reliability.
Deliver on-site and remote training to customers on robot operations, troubleshooting procedures, and industry best practices, with ongoing support throughout the system lifecycle.
Diagnose and resolve complex technical issues with robotic systems, applying subject matter expertise to minimize downtime and deliver efficient solutions.
Collaborate with internal teams across systems engineering, product management, and sales to address customer needs and inform product development improvements.
Gather customer feedback on system performance and issues, communicating insights to product and engineering teams to drive continuous enhancements.
Support sales and marketing teams by conducting technical demonstrations, developing solution proposals, and communicating the value of robotic solutions to prospective customers.
Create and maintain technical documentation including system configurations, implementation guidelines, troubleshooting guides, and training materials for internal and customer use.

Requirements

Bachelor’s degree in Robotics, Mechatronics Engineering, Electrical Engineering, Computer Science, or a related field.
Proven experience implementing, integrating, and supporting robotic systems, with hands-on experience working with robotic arms, sensors, actuators, and robotic control systems.
Strong technical knowledge of robotics hardware and deep understanding of robot system architecture including software and hardware integration.
Experience with robotic control systems, software frameworks, and debugging tools, with coding ability to support integration between systems desirable.
Exceptional problem-solving and troubleshooting skills demonstrated across complex technical environments and varied customer scenarios.
Excellent verbal and written communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Strong customer service orientation and relationship-building capabilities, with ability to work directly with customers to understand needs and provide tailored solutions.
Ability to collaborate effectively in cross-functional teams with engineers, product managers, and sales and marketing professionals.
Willingness to travel to customer sites for on-site assessments and installations as required.

What makes this role worth considering

This position is based in Abu Dhabi and combines technical expertise with direct customer engagement, offering the opportunity to see your solutions implemented in real-world environments. You will work across cross-functional teams and influence product development while building strong relationships with customers throughout their entire system lifecycle.