Founding Customer Success Manager - APAC

Role overview

Ashby is hiring its first Customer Success Manager in the APAC region to support a portfolio of strategic enterprise customers. You will own a defined book of upmarket customers, guiding them through adoption, health monitoring, and value realization with Ashby’s powerful, highly configurable hiring software platform.

Key responsibilities

Manage a strategic customer book of approximately 20 customers representing over $2 million in annual recurring revenue.
Oversee the full customer journey, from onboarding through long-term adoption and value realization.
Develop deep product and domain expertise in hiring workflows to help customers apply Ashby effectively and achieve hiring excellence.
Build multi-threaded relationships with senior stakeholders and act as a proactive owner of customer health, risk assessment, and ongoing value delivery.
Partner across Sales, Product, Support, Professional Services, and Operations teams to ensure cohesive, high-quality outcomes throughout the customer lifecycle.
Lead change management initiatives to help customers successfully adopt new systems, workflows, and ways of working.
Identify patterns and themes across your customer base to improve internal processes, customer playbooks, and support strategies.

Requirements

Minimum five years of Customer Success experience in B2B SaaS, supporting enterprise or strategic customers on complex, configurable products with a focus on driving adoption and long-term outcomes.
Demonstrated ability to own and manage a strategic customer portfolio while building trusted relationships with senior-level stakeholders.
Technical depth and curiosity about how products work, with the ability to troubleshoot issues, anticipate risks, and support evolving customer needs.
Strong change management experience and the ability to think critically and proactively identify operational improvements based on customer insights.
Comfort working in a remote-first environment with willingness to travel up to 10 percent for strategic customer engagements within APAC.
Data-driven mindset with the ability to use metrics and signals to assess adoption, spot risk, and refine approaches continuously.
Excellent communication skills with the ability to distill complex concepts into clear guidance for diverse stakeholders.

What makes this role worth considering

As the founding Customer Success Manager in APAC, you have the unique opportunity to shape how Ashby supports customers in a new region and define best practices from the ground up. You will work with a well-funded company experiencing over 100% year-over-year growth, serving thousands of customers including Snowflake, OpenAI, Shopify, and Notion, with excellent retention metrics and runway. This role offers hands-on execution, technical depth, and the chance to build something meaningful as part of a growing enterprise software company.