Role overview

Breakmark is seeking a Head of Forward Deployed Engineering to lead customer-focused technical delivery for an AI company serving enterprise and government clients. You will own the full lifecycle of customer deployments, from initial discovery through production launch, while writing code and developing a team of forward deployed engineers who combine strong technical skills with deep customer understanding.

Key responsibilities

Work directly with customers to understand their operational requirements and convert complex, ambiguous needs into functional software solutions.
Create focused demonstrations and test new ideas quickly to validate approaches before shipping full-stack features for production environments.
Translate field requirements and customer feedback into clear technical specifications for engineering teams.
Evaluate which customer-specific solutions have the potential to become reusable product capabilities that benefit multiple clients.
Coach and mentor forward deployed engineers on project scoping, delivery timelines, customer communication strategies, and technical decision-making.
Collaborate with product, machine learning, infrastructure, and core engineering teams to ensure successful customer deployments.

Requirements

At least five years of experience in forward deployed engineering, field engineering, or comparable customer-facing engineering roles.
Strong full-stack development capabilities using TypeScript and React, combined with proficiency in Python or Node.js.
Proven track record of shipping production software directly for customers.
Comfort engaging with enterprise stakeholders and willingness to work on-site at customer locations as needed.
Demonstrated ability to lead and coach other engineers while remaining actively involved in writing and shipping code.
Experience with AI products, large-scale enterprise deployments, or operationally complex industries is preferred but not required.

What makes this role worth considering

This is a hands-on senior leadership position that bridges engineering and customer success. You will directly influence both the product direction and the growth of your engineering team, working on technically challenging problems in complex operational environments where your solutions have immediate, measurable impact.