Role overview

Geotab is seeking a Head of MyG Core Workflows to lead the workflows that power MyGeotab customers. This role owns the strategy, reliability, and evolution of critical customer-facing features while enabling other product teams to build on shared capabilities. As a global leader in IoT and connected transportation, Geotab processes billions of data points daily to help businesses optimize fleets, enhance driver safety, and improve productivity.

Key responsibilities

Own the usability, reliability, and evolution of MyGeotab workflows including driver messaging, notifications, exception rules, system settings, group hierarchy, and investigations.
Define and maintain technical standards, architectural patterns, and shared components for workflow domains, ensuring reliability, scalability, and performance of messaging and notification services.
Lead the modernization of legacy MyGeotab workflow pages to the Zenith/React stack using AI-assisted conversion while preserving existing customer behaviour.
Establish and maintain a capability contract for rules, notifications, and groups that communicates intended use patterns, integration standards, and system constraints to consuming domains.
Manage product discovery and roadmap prioritization with the product manager and designers based on customer impact, reliability, and dependent domain needs.
Define and measure success through customer and product metrics including notification delivery success, exception-to-notification time, rules-related incidents, support ticket volume, feature adoption, and investigation accuracy.
Lead people development through career support, regular one-on-ones, and performance conversations with team members.
Manage external dependencies such as email, SMS, voice, and webhook providers, and coordinate internal dependencies across Gateway, Drive, Video, Safety, and the rules engine teams.

Requirements

Demonstrated experience in people leadership, team development, and organizational health.
Background in product engineering with strong technical standards and architectural expertise.
Proven ability to work across multiple domains and manage cross-functional coordination and communication.
Experience owning product reliability with accountability for service-level objectives and customer outcomes.
Familiarity with AI-native product development lifecycle and modernization of legacy systems.
Strong customer-focused mindset with ability to balance primary customer needs against internal platform consumers.

What makes this role worth considering

This position offers the opportunity to shape the direction of core platform capabilities that thousands of customers depend on daily. You will work within a fast-paced, innovative environment at a company certified as a Great Place to Work, surrounded by diverse talent passionate about advancing IoT and connected transportation. The role combines technical leadership with strategic product ownership in an industry-leading organization.