Role overview

Checkout.com is building its Go-To-Market team in Australia and seeking a Manager for Account Management to establish the Account Management organization from the ground up. This is a foundational opportunity to join one of the fintech industry’s most successful companies during its expansion into the region. You will serve as the primary business advisor and relationship owner for key merchants and partners throughout their engagement with the company.

Key responsibilities

Develop merchant-specific account development plans that align with each client’s business objectives and growth priorities.
Build and maintain high-touch, consultative relationships with merchants through regular communication and strategic guidance.
Deliver expertise, education, and mentorship to merchants as they develop comprehensive global payments strategies.
Manage merchant projects and deliverables while serving as the voice of the product and brand ambassador.
Develop deep knowledge of the company’s products, services, and partner networks to address merchant needs effectively.
Collaborate across cross-functional teams including Sales, Legal, Integration, and Support to influence internal stakeholders and ensure exceptional merchant experiences.
Provide critical on-the-ground feedback and insights to regional and global leadership to influence product roadmap and go-to-market strategies for the AU/NZ market.

Requirements

Minimum six years of experience in B2B Account Management, Relationship Management, or Customer Success roles within the FinTech and/or Payments industry.
Strategic problem-solving abilities combined with excellent project management skills and organizational capabilities.
Strong knowledge of major e-commerce and payments technologies, key industry players, and evolving trends in the Australian payments sector.
Demonstrated ability to establish and maintain robust relationships with customers at all organizational levels, including C-suite executives.
Capacity to manage shifting workloads and priorities effectively in a fast-paced, dynamic environment.
Analytical and data-driven mindset with high intellectual curiosity and ability to apply strategic insights to account planning.

What makes this role worth considering

This is a rare career-defining opportunity to build an Account Management function from its inception within a rapidly expanding fintech leader. You will have direct influence over regional strategy, product development, and go-to-market direction for Australia and New Zealand. The hybrid working model provides three days per week in the office, enabling both meaningful collaboration and flexibility.