Role overview

Tamara is a leading fintech platform operating across Saudi Arabia and the GCC region, serving over 25 million customers and more than 130,000 partner merchants. As a People Operations Associate based in Dubai, you will be the primary HR contact for employees throughout their entire tenure, managing onboarding, compliance, visa processes, and day-to-day employee support in a multicultural environment.

Key responsibilities

Manage end-to-end onboarding processes including document collection, IT setup coordination, and orientation scheduling for new employees.
Maintain compliant employee files and e-records in accordance with internal policies, GDPR, and local data privacy regulations.
Coordinate with UAE PRO and government entities on entry visas, work permits, and Emirates ID issuance for all staff.
Handle Golden Visa applications for employees and their dependents, monitoring all visa, Emirates ID, and contract expiry dates to ensure timely renewals.
Administer medical insurance enrolments, process claims and deletions, and reconcile monthly invoices with providers.
Provide HR helpdesk support by responding to employee inquiries within 24 hours, issuing HR letters, salary certificates, and visa-related documentation.
Manage offboarding by collecting company assets, deactivating system access, processing visa cancellations, and issuing end-of-service letters.
Keep HR policies aligned with UAE Labour Law, DIFC, and Free Zone regulations, and maintain audit-ready documentation.

Requirements

Bachelor’s degree in HR, Business Administration, or a related field.
Two to three years of experience in an HR operations or People Associate role within the UAE.
Strong knowledge of UAE Labour Law, free-zone regulations, and visa processes.
Proficiency with HRIS platforms such as HiBob, SuccessFactors, BambooHR, or Zoho People, as well as MS Office and Google Workspace.
Exceptional attention to detail and organisational skills with the ability to manage multiple priorities simultaneously.
Clear, empathetic written and verbal communication skills in English; Arabic proficiency is a plus.
Experience with payroll administration and familiarity with Golden Visa procedures are highly desirable.

What makes this role worth considering

You will work with a fintech unicorn backed by leading investment firms including the Public Investment Fund, contributing to financial solutions that reach millions across the GCC region. This role offers the opportunity to develop deep expertise in UAE employment law and immigration processes while supporting a diverse, growing workforce.