Role overview

APPLY is an Agentic Customer Experience partner working with leading consumer and entertainment brands across Retail, CPG, Sports, and Media. As Program Director, you will oversee a strategic enterprise manufacturing client engagement, combining program leadership, account management, and client services to drive commercial impact and position APPLY for growth.

Key responsibilities

Lead delivery across a multi-track program while serving as the primary executive relationship lead for the client.
Establish program governance structures, steering committees, and account plans aligned with the client’s strategic objectives.
Manage and mentor a team of Project Managers responsible for day-to-day program execution and delivery.
Focus on high-level program architecture, executive stakeholder alignment, and identifying expansion opportunities within the client organization.
Direct subsequent phases following the Gemini Enterprise infrastructure rollout to transform the client’s innovation and R&D processes across multiple business units.
Operationalize APPLY’s agentic delivery model by establishing human-in-the-loop guardrails and maintaining quality standards.
Guide the client in adopting modern AI-driven workflows and change management practices.

Requirements

Background in digital agency or consultancy with demonstrated experience in the manufacturing sector.
Proven senior program leadership experience managing complex, multi-track initiatives and cross-functional teams.
Strong executive relationship and account management capabilities with ability to influence at C-suite level.
Forward-thinking approach to AI and agentic technologies with ability to translate vision into operational execution.
Experience establishing governance frameworks, steering committees, and driving organizational change.

What makes this role worth considering

You will work with an industry-leading partner trusted by major brands including Arc’teryx, NFL, Lululemon, and Kraft Heinz. The role offers flexibility with APPLY’s hybrid and remote-friendly approach, based in Canada with hours aligned to Eastern Timezone, allowing you to shape the future of AI-driven customer experience at scale.