Are you looking to start or grow your career in customer support while working remotely? CalcuQuote is seeking a Customer Support Specialist to join its international team. This is a full-time remote opportunity for candidates across Europe, with preference given to applicants located in Spain, Italy, the United Kingdom, Germany, Finland, and France.
As a Customer Support Specialist, you will play a key role in helping customers get the most value from CalcuQuote’s software platform. You will assist users through email, chat, and phone support while working closely with internal teams to ensure a positive customer experience.
This position is ideal for individuals who enjoy problem-solving, communicating with customers, and learning new technologies in a fast-growing software company.
What You’ll Do
- Respond to customer questions through email, chat, and phone channels.
- Help users navigate the platform and resolve technical issues.
- Investigate customer concerns and provide timely solutions.
- Escalate complex issues to the appropriate teams when necessary.
- Build strong product knowledge to support customers effectively.
- Collect and share customer feedback to help improve products and services.
- Contribute to support documentation and knowledge base articles.
- Work with colleagues to improve support processes and customer satisfaction.
What We’re Looking For
- 0–2 years of experience in customer support or a related role.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and organizational abilities.
- Comfortable learning and using software applications.
- Self-motivated and able to work independently in a remote environment.
- Positive attitude with a customer-focused mindset.
- Ability to collaborate effectively with team members.
Preferred Qualifications
- Previous experience in a SaaS environment.
- Familiarity with customer support platforms such as Zendesk.
- Knowledge of supply chain, quoting, or manufacturing software is an advantage.
- Experience supporting business software users.
Benefits of Joining CalcuQuote
- Fully remote working environment.
- Career growth opportunities within customer success, account management, and product teams.
- Ongoing training and professional development.
- Supportive and collaborative team culture.
- Opportunity to work with innovative technology in the electronics manufacturing industry.
- Exposure to international clients and business operations.
If you’re eager to build your career in customer support and technology, CalcuQuote offers an excellent opportunity to learn, grow, and make a meaningful impact while working remotely.
