Role overview

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training while making work smarter and more efficient. As Resource Planning Lead, you’ll be the central coordinator for the Professional Services team, orchestrating resource assignments and ensuring optimal delivery capacity through careful scheduling, data management, and proactive problem-solving.

Key responsibilities

Process staffing requests from initial intake through final consultant assignment, matching team members to engagements based on their skills, availability, and project needs.
Maintain accurate and current resource schedules and assignments within Kantata, the company’s project services automation platform.
Identify and flag scheduling conflicts, over-allocations, and staffing gaps to practice leads and the Resource Manager, while proposing solutions to address them.
Create weekly and monthly reports analyzing utilization rates, bench time, time-to-staff metrics, and forecasted versus actual results to support leadership decisions.
Update and verify the skills matrix by collecting and managing consultant skill updates, certifications, and assignment information.
Oversee partner resource administration, including assignment tracking, scorecard management, and partner onboarding coordination.
Identify and implement process improvements using AI tools and automation to reduce manual work in scheduling, reporting, and data management.

Requirements

Bachelor’s degree in business, operations, analytics, or a related field, or equivalent professional experience.
One to three years of experience in resource scheduling, resource coordination, operations, project coordination, or a similar analytical role.
Strong proficiency with Excel or Google Sheets for data analysis and reporting.
Highly organized and detail-oriented with the ability to manage multiple competing priorities simultaneously.
Clear written and verbal communication skills with confidence in proactively gathering information from colleagues.
Comfort with AI tools and genuine enthusiasm for automating repetitive manual processes.

What makes this role worth considering

The position offers a hybrid work arrangement with three days per week in the Toronto office (Tuesday through Thursday) and flexibility for remote work the remaining days. Docebo provides competitive compensation, an employee share purchase plan at a 15% discount, comprehensive health benefits, generous paid vacation, cultural floating holidays, and birthday time off, alongside parental leave coverage and a strong emphasis on holistic employee wellbeing.