Role overview

As Revenue Operations Manager for the B2B business unit at Vend (Lightspeed NZ), you will build and lead a best-in-class revenue operations function that drives alignment and efficiency across go-to-market teams. This strategic position sits at the center of the company’s commercial success, partnering with Finance and GTM leadership to optimize processes, establish reporting frameworks, and ensure data-driven decision-making throughout the organization.

Key responsibilities

Lead weekly performance reviews and pipeline analysis, delivering forecasting updates for end-of-month, end-of-quarter, and end-of-year projections to support leadership decision-making.
Establish and monitor key performance indicators across the entire customer journey, adapting KPIs to track the health and effectiveness of GTM teams as business priorities evolve.
Conduct bi-weekly deep-dive reviews focused on New Business and Account Management performance, analyzing rep-level insights, identifying pipeline risks and opportunities, and contributing to Weekly Business Reviews.
Facilitate Monthly and Quarterly Business Review sessions, providing strategic performance overviews and actionable insights aligned with company goals.
Oversee monthly quota attainment and coverage analysis across sales and customer teams, providing data-driven recommendations on Individual Contributor quotas and resource allocation.
Lead the quarterly reforecasting process in partnership with Finance and GTM leadership to adjust revenue targets based on current business realities and identify investment or optimization opportunities.
Collaborate with cross-functional teams in Enablement, Product, and Sales to ensure revenue operations strategy aligns with global priorities and product roadmaps.

Requirements

Bachelor’s degree in business, finance, technology, operations, or a related field; a master’s degree is preferred but not required.
Minimum six years of experience in a go-to-market environment, with a demonstrated track record of delivering strategic GTM initiatives that drive revenue growth and operational efficiency.
Proven ability to drive cross-functional outcomes and successfully collaborate with stakeholders across Information Systems, Data, Finance, GTM, and Marketing functions.
Strong experience leading budget and forecasting processes that align with company goals while ensuring financial accuracy and effective resource allocation.
Solid analytical and data-driven decision-making skills, with experience establishing and managing KPIs to measure and optimize performance across the customer journey.
Fluency in English as a working language, required for this global position with employees and clients outside Quebec.

What makes this role worth considering

You’ll work in a flexible, hybrid environment within a team that celebrates performance and is large enough to support career growth while remaining lean enough for your voice to be heard. The company offers equity options, pension plan contributions, training opportunities, health and wellness credits, and flexible paid time off along with a remote work policy that empowers you to work effectively.