Role overview

Guidepoint Insights is a primary research platform that hosts moderated events to help clients understand complex business topics and make informed decisions. As a Senior Associate Client Success for EMEA, you will be the key point of contact for institutional clients using our transcript library product, driving engagement and revenue growth within this rapidly expanding product line.

Key responsibilities

Serve as the primary advocate for the Insights product with institutional clients and build strong relationships with key stakeholders across different dimensions of their business.
Create personalized engagement strategies for each client based on their investment approach, companies of interest, and sector coverage priorities.
Drive client engagement through direct outreach including emails, product demonstrations, and both virtual and in-person meetings.
Work with the sales team to ensure timely client renewals, identify upsell opportunities, and convert trial accounts to paying customers.
Gather feedback and insights from clients to inform product development, marketing approaches, and sales strategy.

Requirements

Hold a bachelor’s or master’s degree from an accredited university.
Have at least two years of professional experience focused on B2B product sales to institutional investors such as mutual funds, hedge funds, private equity firms, or venture capital organizations.
Understand the institutional investment industry and be comfortable engaging with senior business leaders using innovative content and ideas.
Possess excellent communication abilities, with the capacity to translate complex topics into clear, straightforward messages.
Demonstrate intellectual curiosity, adaptability, and a collaborative team-oriented mindset.
Show the ability to work independently and as part of a team while maintaining a strong commitment to delivering results.

What makes this role worth considering

This is a hybrid position based in London, offering you a balance between office and remote work. Guidepoint provides competitive compensation including salary and bonus, comprehensive medical coverage through BUPA, strong professional development opportunities, and a supportive culture. The company also offers monthly social events, summer Fridays, year-round sports and team-building activities, an informal work environment, employee assistance programs, and volunteer days.