Senior Engineer - AI Builder

Role overview

As a Senior Engineer – AI Builder within Operational Tools & Workflows at Xero, you will design and deploy internal tools and automations that streamline operations across the Product & Technology organisation. Your engineering work directly enables leaders and teams to focus on building innovative products by removing manual toil and establishing efficient operating processes.

Key responsibilities

Design and deliver internal operational tools for status reporting, headcount management, and automated roadmapping systems.
Apply AI-first engineering approaches using large language models and coding agents to automate complex manual workflows and reduce operational friction.
Integrate multiple platforms and data systems across the organisation, including Jira, Confluence, Workday, and data warehouses, by building and maintaining API connections.
Proactively evaluate the operating model to identify and prototype new AI-enabled solutions that scale smoothly and eliminate inefficiencies.
Mentor team members across the business operations community to build confidence and capability in using modern AI tooling.
Collaborate with Embedded Operations Managers, Technical Program Managers, and senior leaders to translate operational challenges into technical solutions.

Requirements

Background in software engineering with proficiency in languages such as Python or TypeScript and demonstrated experience in full-stack tool creation.
Hands-on experience applying artificial intelligence tools, coding agents, and low-code frameworks to deliver production-ready software solutions.
Practical skill in evaluating trade-offs between building custom software, implementing low-code workflows, and extending existing SaaS platforms.
Experience integrating systems through APIs and designing clean data structures using tools like Jira, Confluence, or enterprise data warehouses.
Strong product mindset that treats internal stakeholders as valued customers, with a demonstrated drive for rapid prototyping and iteration.
Natural curiosity about organisational design combined with the ability to communicate comfortably with both engineering and business operations audiences.

What makes this role worth considering

You will work within a highly collaborative, high-performing team culture built on shared ownership, curiosity, and modern engineering practices. The role offers flexible working arrangements combining remote focus days with in-office collaboration, with modern office spaces designed to support team connection and community engagement across Australian and New Zealand locations.