Role overview

Zip is an AI-powered enterprise procurement platform trusted by major companies including T-Mobile, OpenAI, AMD, and Mars. As a Senior ERP Solutions Consultant, you will lead customer onboarding and implementation projects, working hands-on to help new clients successfully deploy Zip’s product across their organizations.

Key responsibilities

Lead project teams through the end-to-end implementation process for new customers, managing stakeholders and requirements from start to finish.
Oversee project management across multiple customer onboardings simultaneously, ensuring tasks and requirements are tracked and completed on schedule.
Conduct training and Q&A sessions with customers and key stakeholders to ensure they can use the product independently after implementation.
Partner with product and engineering teams to evaluate customer requests, determine feasibility, and manage client expectations accordingly.
Collaborate with customers to build out their procurement processes from the ground up, taking a hands-on approach to configuration and setup.
Drive continuous improvements to post-sales processes to reduce time-to-value for customers.
Take ownership of customer success, working proactively to resolve issues and ensure smooth onboarding.

Requirements

Five to eight years of experience implementing or administering finance and procurement systems such as Coupa, SAP S/4HANA (Procurement and AP), SAP Ariba, Oracle Fusion/EBS, Workday, NetSuite, or Sage.
Strong communication and documentation abilities with meticulous attention to detail.
Advanced data management skills, particularly in handling large datasets and sensitive customer information using Microsoft Excel.
Comfort with software configuration and the ability to learn technical concepts; coding experience is a plus but not required.
Capability to provide constructive feedback to clients and colleagues while maintaining positive relationships.
Proactive mindset with a demonstrated commitment to taking ownership of projects and outcomes.

What makes this role worth considering

You’ll work with a diverse set of innovative customers across industries, including companies like Coinbase, Snowflake, Notion, and Canva, as Zip scales globally. The role offers the opportunity to influence product direction while building trusted partnerships with enterprise clients, backed by a well-funded company with strong investor backing and leadership from former product leaders at Apple, Airbnb, and Meta.