Role overview

Thinkific is an AI-powered learning commerce platform that enables customers to build and scale their educational businesses. As a Senior Product Manager on the Acquire and Monetize team, you will own the strategic vision and execution of the Commerce product line, which includes payment processing, sales tools, and tax management capabilities. This role is critical to Thinkific’s competitive positioning, as Commerce is a key driver of customer acquisition and retention for Plus customers.

Key responsibilities

Define and execute the strategic vision for the Commerce product, incorporating market insights and customer needs across payments, checkout, subscriptions, pricing, and tax functionality.
Own multiple product lines within the monetization space, including payment processing integrations, pricing and packaging strategy execution, customer onboarding experiences, and website building features.
Deliver end-to-end product thinking by planning launches with consideration for pricing, user experience, migration, customer communication, and team readiness to ensure seamless feature adoption.
Stay deeply connected to customers through regular conversations to understand their business challenges, and translate customer feedback along with support and sales signals into prioritized product problems.
Drive measurable business outcomes by defining success metrics, running experiments, and tracking impact on revenue, conversion, retention, and customer acquisition within the Plus segment.
Collaborate across Engineering, Design, Finance, Marketing, Customer Success, and Sales to ship high-quality solutions and conduct retrospectives to continuously improve team execution.
Apply AI tools strategically across feedback triage, competitive research, product scoping, and prototyping to increase the scope and quality of what can be delivered.

Requirements

At least six years of product management experience, with a significant portion spent at mid-sized companies.
A minimum of two years of direct experience managing commerce products.
A demonstrated track record of developing product strategy, executing against it, and delivering measurable business impact, particularly in monetization or commerce domains.
Experience shipping changes to live products at scale, with deep involvement in pricing, user experience, migration planning, and customer communication strategies.
A commitment to execution quality and attention to detail, with a proven ability to ship complete solutions rather than partial ones while maintaining speed.
Strong customer obsession grounded in Jobs-to-be-Done methodology and direct customer engagement experience.
Comfort working with ambiguity and change, demonstrated ability to operate with high autonomy, and skill in fostering honest debate and collaboration across teams.

What makes this role worth considering

Thinkific is an award-winning organization recognized as a Certified Great Place to Work and one of Canada’s Best Diversity Employers, reflecting a culture built on trust, ownership, and respect. You’ll work in a highly collaborative, fast-paced environment with significant autonomy, surrounded by a customer-obsessed team that values diverse perspectives and embraces AI to move faster. This is a distributed role within Canada, allowing you to contribute to a platform that has already helped customers generate over $3.7 billion in revenue and reach more than 200 million learners worldwide.