Role overview

Benevity is seeking a Senior Salesforce Administrator to join the Revenue Systems Team within Revenue Operations. The company provides technology that enables organizations and their employees to take social action through giving, volunteering, grantmaking, and employee engagement. As a Senior Salesforce Administrator, you will be instrumental in maintaining and enhancing the Salesforce platform that powers Benevity’s go-to-market functions across the organization.

Key responsibilities

Manage Salesforce user administration including new user setup, deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules.
Execute Salesforce configuration changes encompassing Flows, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, custom apps, actions, custom settings, mobile administration, dashboards, and reports.
Collaborate with Subject Matter Experts, Business Analysts, and Project Leads to validate requirements, design solutions, and implement best practice approaches that prioritize user experience.
Provide ongoing user support through ticket resolution, training delivery, and documentation creation.
Test system enhancements and perform quality assurance to ensure solution integrity.
Serve as the primary point of contact for admin requests and data management for Sales, Marketing, and Customer Success teams.
Communicate across functional teams in Revenue Operations, Sales, Marketing, Finance, and Client Success to clarify requirements, conduct root cause analysis, and address system issues.
Manage integrated applications and maintain understanding of how Benevity’s business processes interact with the Salesforce ecosystem.
Participate in Agile ceremonies including stand-ups, sprint reviews, and backlog grooming using tools such as Confluence, Jira, and Asana.

Requirements

Minimum five years of hands-on Salesforce Administration experience with strong product knowledge.
Active Salesforce certification as an Administrator or Platform App Builder.
Bachelor’s degree in computer science or equivalent qualification.
Extensive knowledge of both Salesforce Classic and Lightning Experience environments and their respective design approaches.
Deep understanding of Salesforce functionality and platform limitations.
Demonstrated experience managing multiple projects from requirements gathering through solution deployment.
Proven track record of building effective CRM-based solutions with excellent interpersonal and communication skills for cross-functional environments.
Familiarity with Agile, Scrum, and Waterfall methodologies.

What makes this role worth considering

Benevity operates with a flexible hybrid work model that trusts employees to make thoughtful decisions about in-office time based on project needs and team collaboration opportunities. The company is deeply committed to diversity, equity, inclusion, and belonging as core values, with well-supported employee resource groups and exceptional diversity across leadership and technical teams. You’ll be part of an organization where technology directly enables social good, and where professional growth and a sense of purpose are built into the work environment.