Role overview

Benevity is seeking a Senior Salesforce Administrator to join the Revenue Systems Team within Revenue Operations. The company provides technology that enables corporations and their employees to take social action through giving, volunteering, grantmaking, and other initiatives, serving most of the Fortune 100. This role will support Benevity’s revenue engine by managing Salesforce tools, insights, and processes that enable the go-to-market functions.

Key responsibilities

Manage Salesforce user administration including new user setup, deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules.
Configure and maintain Salesforce features such as Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
Partner with Subject Matter Experts, Business Analysts, and Project Leads to design and implement scalable Salesforce solutions that prioritize exceptional user experience.
Provide ongoing user support through ticket management, training, and documentation for the Revenue Operations, Sales, Marketing, Finance, and Client Success teams.
Test system enhancements and perform quality assurance to ensure system integrity and performance.
Communicate with cross-functional stakeholders to clarify requirements, conduct root cause analysis, and resolve issues or bugs.
Manage integrated applications, process admin requests, and handle data inserts for Sales, Marketing, and Customer Success teams.
Participate in Agile ceremonies including stand-ups, sprint reviews, and backlog grooming, using tools like Confluence, Jira, and Asana.

Requirements

Minimum five years of hands-on Salesforce Administration experience with strong product knowledge.
Current Salesforce certification as either an Administrator or Platform App Builder.
Bachelor’s degree in computer science or equivalent qualification.
Extensive knowledge of both Salesforce Classic and Lightning Experience, including legacy versus modern user experience designs.
Demonstrated experience managing multiple projects from requirements gathering through solution rollout.
Familiarity with Agile, Scrum, and Waterfall project management environments.
Strong interpersonal and communication skills with the ability to collaborate effectively across functional teams.

What makes this role worth considering

Benevity operates with a flexible hybrid work model that empowers employees to make thoughtful decisions about when in-office collaboration matters most. The company is committed to diversity, equity, inclusion, and belonging as core values, supported by well-established employee resource groups and diverse leadership and technical teams. You’ll be joining an organization focused on purpose-driven work where technology directly enables positive social impact.