Role overview

Zip is an AI-powered enterprise procurement platform trusted by leading companies including T-Mobile, OpenAI, and AMD. As Senior Solutions Delivery Manager, you will serve as the executive implementation leader for our largest and most complex customer deployments, guiding strategic enterprise transformations while building and mentoring a high-performing professional services team.

Key responsibilities

Lead implementation strategy and executive oversight for strategic, Fortune 500, and highly customized enterprise deployments, serving as the senior implementation authority and direct partner to C-suite executives.
Design and refine scalable implementation methodologies, governance frameworks, and delivery playbooks that standardize processes across discovery, solution architecture, workflow design, and testing while maintaining flexibility for complex needs.
Mentor and develop Senior Implementation Managers and Solutions Architects through coaching, strategic guidance on project governance, and leadership development to cultivate the next generation of professional services leaders.
Establish and maintain rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to ensure exceptional customer satisfaction and net revenue retention.
Partner with Sales, Product, Engineering, and Customer Success leadership to translate complex implementation learnings and customer feedback into actionable improvements for product roadmap and pre-sales scoping.
Navigate organizational complexity and mitigate deployment risk for multi-entity, multi-ERP integrations and complex change management initiatives.

Requirements

Minimum 10 years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting, with at least 4 years in a senior leadership or director-level position at a SaaS or B2B enterprise technology company.
Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises, including integrations with major ERP systems, global rollouts, and complex compliance and security requirements.
Proven track record of scaling professional services or implementation teams by designing robust methodologies, playbooks, and key performance indicators.
Exceptional leadership and mentorship capabilities with a focus on developing individual contributors into strategic advisors and future team managers.
Outstanding executive presence with strong communication, negotiation, and conflict-resolution skills, comfortable managing scope and guiding C-level stakeholders through transformative change.
Familiarity with procurement, finance, accounting, accounts payable automation, or supply chain workflows is a strong advantage.

What makes this role worth considering

You will directly shape how Zip delivers value to enterprise customers and influence the company’s operational maturity during a period of significant growth. The role combines strategic big-picture thinking with hands-on technical problem-solving, allowing you to work alongside a world-class team of builders and industry experts from leading companies like Apple, Airbnb, and Meta. The position offers competitive compensation, generous equity packages, comprehensive health benefits, catered meals for hybrid employees, commuter benefits, and team building events in a culture that values autonomy and ownership.