Role overview

Zip is an AI-powered enterprise procurement platform trusted by companies like T-Mobile, OpenAI, and AMD. As Solutions Director in Toronto, you will lead the implementation strategy for Zip’s largest and most complex customer deployments, serving as the senior strategic anchor within the Solution Consulting organization.

Key responsibilities

Own implementation success for strategic, global, and highly complex enterprise customer deployments involving multi-entity systems, multiple ERP integrations, and extensive change management.
Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risks, and accelerate time-to-value.
Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing across the implementation team.
Mentor and coach Senior Implementation Managers and Solutions Architects, providing strategic guidance on project governance, stakeholder management, and technical delivery while building a high-performance team culture.
Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain customer satisfaction and net revenue retention.
Collaborate with Sales, Product, Engineering, and Customer Success leadership to translate implementation learnings and customer feedback into product roadmap inputs and improved pre-sales scoping.

Requirements

At least 10 years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting, with a minimum of 4 years in a senior leadership or director-level role at a SaaS or B2B enterprise technology company.
Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises, including integrations with major ERPs such as Workday, NetSuite, SAP, or Oracle, as well as global rollouts and complex compliance requirements.
Proven track record of scaling professional services or implementation teams by designing robust methodologies, playbooks, and performance KPIs.
Exceptional communication, negotiation, and conflict-resolution skills with strong executive presence and ability to guide C-level stakeholders through transformative change.
Demonstrated passion for mentorship and leadership development, with a history of coaching individual contributors into strategic advisors and future leaders.
Familiarity with procurement, finance, accounting, accounts payable automation, or supply chain workflows is preferred.

What makes this role worth considering

You will shape how Zip delivers value to its largest customers and directly influence the company’s growth and operational maturity. The role offers competitive compensation including equity, comprehensive health benefits, catered meals, flexible PTO, ClassPass membership, home office stipend, and a hybrid work model with five flexible remote days per quarter.