Role overview

Greenhouse is seeking a Strategic Consultant to manage its largest and most complex paid professional services engagements. You will work closely with the Customer Success and Professional Services teams to lead Greenhouse-led implementations, conduct system audits, provide strategic guidance, and oversee change management initiatives for enterprise clients.

Key responsibilities

Work strategically with Greenhouse’s largest and fastest-growing customers to enhance their workflows, system configurations, and recruiting strategies.
Build documentation and playbooks to standardize consulting engagements and processes across multiple projects.
Strategize and oversee the professional services lifecycle of multiple complex engagements simultaneously.
Partner with customers for defined periods to advise, educate, and facilitate changes based on strategic recommendations.
Conduct account and workflow audits with detailed recommendations for improvement.
Engage in change management activities and serve as an evangelist to help customers transition from passive users to active champions of the product.

Requirements

Extensive knowledge of the Greenhouse Recruiting platform and its capabilities.
At least three years of experience advising on talent acquisition-related functions and processes.
Demonstrated project management experience with the ability to handle multiple complex engagements concurrently while maintaining attention to detail.
Experience building internal programs and driving process improvements within organizations.
Excellent verbal and written communication skills, with the ability to articulate complex concepts in clear, actionable terms to decision makers.
Proven ability to work collaboratively with both internal and external stakeholders in fast-paced, dynamic environments with shifting priorities.
Comfortable using AI tools regularly and curious about their applications to enhance customer recruiting outcomes.

What makes this role worth considering

This position offers the opportunity to shape how enterprise organizations approach talent acquisition strategy and execution. You will work with some of Greenhouse’s most significant accounts, combining deep platform expertise with consulting acumen to drive meaningful business impact. The role involves approximately 30% travel, including visits to customer sites, industry events, and Greenhouse offices, with potential for international travel.