Role overview

BEUMER Group, an international intralogistics manufacturer, seeks a Technical Field Service Technician based in Edmonton to provide commissioning, troubleshooting, and lifecycle support for electro-mechanical and automated control systems. You will work primarily with mining, minerals processing, and bulk material handling operations across North America, ensuring high system reliability and customer satisfaction through on-site and remote technical expertise.

Key responsibilities

Serve as the primary technical authority for customers, delivering commissioning, troubleshooting, and post-installation engineering support for mining and mineral processing equipment.
Commission automated electro-mechanical and control systems for new and modified installations in a timely, professional, and safety-compliant manner.
Lead the execution and documentation of Site Acceptance Tests in collaboration with Project Managers and customer engineering teams.
Diagnose, analyze, and resolve complex mechanical, electrical, and control system issues in heavy industrial environments using schematics, wiring diagrams, and control documentation.
Provide advanced on-site and remote support via phone, email, and secure remote access tools, and support PLC communications and industrial network integration during commissioning and troubleshooting.
Conduct root cause analysis and develop corrective and preventive actions in collaboration with engineering and product teams; document activities through daily, weekly, and project-based engineering reports.
Plan and coordinate on-site service visits, preventive maintenance, emergency response, and system upgrades; build and maintain strong professional relationships with customers and multinational engineering teams.

Requirements

Minimum five years of field service, commissioning, or technical support experience within mining, minerals processing, bulk material handling, or heavy industrial equipment environments.
Strong knowledge of electro-mechanical and electrical systems, with proven ability to read and interpret schematics, wiring diagrams, and control documentation.
Hands-on experience commissioning, programming, and troubleshooting automated industrial control systems and PLCs.
Technical diploma, associate degree, or equivalent practical experience in electrical, controls, or industrial engineering disciplines.
Strong knowledge of industrial safety standards and best practices in mining environments, and experience collaborating with multinational teams and European-based engineering or support organizations.
Excellent customer-facing communication, coordination, and technical leadership skills, with experience using service management systems such as ServiceNow.
Ability and willingness to travel 50–80% primarily within North America, with occasional international travel.

What makes this role worth considering

BEUMER Group operates as a family-owned business where employees are valued as the most important asset. The company offers comprehensive benefits including supplemental medical and dental coverage, a generous RRSP match, free life insurance, and generous paid time off, all with no waiting period. This role provides the opportunity to work with cutting-edge intralogistics technology while building strong relationships with multinational teams and customers in the dynamic mining and heavy industrial sector.