Role overview

Cohere is a security-first enterprise AI company that develops foundation models and end-to-end products for solving real-world business problems. As a Technical Program Manager on the customer-facing Engineering Program Management team, you will serve as the technical voice of Cohere to strategic customers, bridging the gap between engineering, product, and business teams while ensuring successful AI solution delivery.

Key responsibilities

Provide clear and timely communication across technical teams, Cohere leadership, and strategic customers to keep all stakeholders aligned on progress and priorities.
Break down complex technical and business issues into actionable strategies that drive alignment between engineering, product, and business objectives.
Create and manage program schedules, identify dependencies between work streams, manage risks, and ensure organizational alignment across multiple time zones.
Drive on-time delivery of projects, establish status update checkpoints, and identify development or process improvements needed to meet commitments.
Proactively identify and resolve blockers, coordinate cross-functional dependencies, and evaluate how issues impact both schedule and product quality.
Work directly with Applied ML Engineering, Forward Deployed Engineering, Platform, Product, and Go-to-Market teams to enable successful customer outcomes.

Requirements

At least five years of experience as an Engineering or Technical Program Manager, with a minimum of two years in customer-facing technical delivery focused on enterprise-grade AI software or solutions.
Knowledge or hands-on experience with large language model training or optimization.
Strong problem-solving orientation with genuine excitement about making customers successful.
Exceptional organizational skills, attention to detail, and ability to capture and track detailed action items from highly technical meetings.
Execution-focused mindset with ability to independently own tracking and reporting across multiple work streams with owners in different time zones.
Comfort holding both leaders and individual contributors accountable while remaining diplomatic and assertive in following up on commitments.
Experience shipping technical products, services, or solutions to customers in cross-functional team environments.

What makes this role worth considering

You will work directly with Cohere’s strategic customers and collaborate with leading minds in the large language model space, shaping the company’s operations and culture during a period of rapid growth. Cohere maintains a global presence with offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul, offering flexibility through remote work options, co-working benefits, and travel budgets for office visits. The role includes comprehensive benefits such as six weeks of paid vacation, full health and dental coverage, parental leave top-up, education stipends, and a $500 home office setup credit.