Role overview

Zip is an AI-powered platform for enterprise procurement that helps companies streamline buying processes across teams, tools, and suppliers. As an Account Manager in San Francisco, you will serve as a trusted advisor and product consultant to existing customers, managing renewals and upsells while driving customer retention and maximizing the value they receive from the platform.

Key responsibilities

Partner with the Customer Success team to monitor customer health scorecards, identify evolving needs, and guide customers toward contract renewal and expansion opportunities.
Negotiate all aspects of renewal contracts by developing win-win strategies that increase contract value while strengthening customer relationships and demonstrating tangible ROI.
Serve as a product evangelist by understanding the Zip platform deeply and positioning solutions that address both current pain points and future product capabilities.
Provide regular and accurate updates to management on renewal status and escalate issues as needed across the broader Zip team.
Manage customers on multi-year contracts to ensure they are realizing maximum value from their investment in the platform.
Contribute to building team culture and help shape sales processes as the company scales.

Requirements

A minimum of two years of experience selling SaaS solutions in a technology environment.
Demonstrated experience selling to procurement, finance, and legal departments within enterprise organizations.
Track record of driving customer retention and adoption of SaaS products for enterprise accounts.
Proficiency with sales and CRM tools including Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach.
Strong organizational and time management skills with excellent communication abilities.
Self-motivated approach to work with a willingness to go the extra mile for customers, colleagues, and the company.

What makes this role worth considering

Zip has secured $371 million in funding at a $2.2 billion valuation and serves some of the world’s most influential enterprises including T-Mobile, OpenAI, and AMD. The company offers competitive benefits including startup equity, comprehensive health coverage, catered meals for San Francisco employees, flexible PTO, Apple equipment with home office budget, and a 401k plan. You’ll work alongside experienced product leaders from Apple, Airbnb, and Meta, and former procurement leaders from major organizations, all while helping shape a rapidly growing sales organization.