Role overview

Kong is seeking a Channel Program Manager to design, build, and oversee partner programs that drive revenue and scale the company’s channel ecosystem. Kong is an AI Connectivity Company that provides API and AI platform solutions to Fortune 500 companies and startups globally.

Key responsibilities

Collaborate with Channels & Alliances teams to define program requirements and design comprehensive partner program offerings including program guides, MDF initiatives, reseller programs, services alliances, and deal registration systems.
Create detailed program guides that outline partner requirements, benefits, terms, conditions, and other critical program details.
Design, build, and launch a partner portal that serves as the central hub for partner communication and resource access.
Manage all channel communications through the partner portal, newsletters, and social channels to keep partners informed and engaged.
Design and implement field and channel rules of engagement and develop comprehensive enablement resources covering partner programs, deal registration processes, and partnership pathways.
Gather and integrate partner feedback into the ongoing channel program roadmap to ensure continuous improvement and relevance.
Work cross-functionally with Sales, Partner Operations, Marketing, Finance, Enablement, and technical teams to ensure all promised partner benefits are secured and operationalized.
Document all policies and processes to support consistent global program execution and establish metrics to track program performance and run quarterly compliance reviews.

Requirements

Bachelor’s degree with progressive, demonstrated experience in channel programs.
Proven track record building and managing partner programs within enterprise software companies.
Strong communication, analytical, and organizational abilities.
Execution and revenue-focused mindset with the ability to drive results.
Excellent project and program management skills with demonstrated capability to lead and manage virtual teams.
Hands-on experience successfully designing, building, and managing partner portals.

What makes this role worth considering

You will work with a company trusted by Fortune 500 enterprises and emerging AI startups, giving you exposure to programs at scale across diverse customer segments. This role offers the opportunity to shape how partners engage with a cutting-edge AI connectivity platform and directly influence the growth trajectory of Kong’s channel ecosystem.