Role overview

Lightspeed is seeking a Sales Team Lead for the Restaurant sector, based in Montreal. You will report to the Sales Manager and lead a group of sales development representatives (SDRs) while partnering to strengthen sales excellence and deal execution across the account executive team.

Key responsibilities

Lead, motivate and develop SDRs through inbound and outbound sales activities by providing regular coaching, call evaluations, performance tracking and constructive feedback to help individuals and the team exceed targets.
Develop and execute the inbound and outbound SDR strategy, including building and maintaining target lists, defining follow-up and prospecting approaches, and aligning SDR activity with account executive capacity and priorities.
Use AI tools to accelerate account research, create target maps, identify and prioritize prospects, and support SDR planning and prospecting efforts.
Define, track and coach to role-specific key performance indicators that drive rapid qualification and transfer of qualified, sales-ready prospects to account executives.
Train new and existing team members on sales processes, prospecting skills, product and technical knowledge, and best practices.
Partner with the Sales Manager to drive sales excellence within the account executive team by strengthening sales processes, sharing effective practices and supporting consistent execution in the restaurant sector.
Support account executives in advancing and closing deals through coaching and opportunity support, including opportunity reviews, risk identification, next steps planning and client conversation preparation.
Track and report on inbound and outbound pipeline, activity, conversion, prospect quality, handoff and performance metrics to ensure team results align with organizational goals.
Identify challenges and opportunities within the SDR group and account executive team, and develop practical strategies to improve sales performance, efficiency and customer outcomes.

Requirements

Relevant experience in B2B sales, preferably in solution selling or technology-related environments; one to two years of coaching or team leadership experience is an asset.
Strong interest in technology sales leadership and technical aptitude to learn and communicate product value.
Excellent customer service and phone skills with strong listening ability and excellent verbal and written communication.
Solid understanding of business development and sales best practices.
Data-driven decision-making approach and genuine comfort working with figures and performance metrics.
Proficiency with AI, including the ability to use AI tools responsibly to accelerate account research, target mapping, prospect prioritization and sales planning.
Passion for coaching and supporting sales professionals in career development.
Demonstrated track record of meeting or exceeding sales targets.
Ability to thrive in a competitive, dynamic, quota-driven environment while balancing hands-on team leadership with broader sales initiatives.
Fluency in English (French is an asset).
Experience with Salesforce and knowledge of Mac OS X and iOS.
Strong priority management and multitasking skills.

What makes this role worth considering

This position offers exposure to technology sales leadership in a growing company, with the opportunity to develop and mentor a team while driving revenue growth in the restaurant sector. You will work with modern tools including AI-powered solutions and have the chance to shape sales strategy and execution across both inbound and outbound channels.