Role overview

Guidepoint is seeking Client Service Associates to join its New York City office and support the company’s mission of connecting businesses with expertise for critical decision-making. In this fast-paced, hybrid role, you will research markets, identify leading experts, and respond to urgent client needs across financial services, consulting, healthcare, and corporate sectors. Success depends on thorough preparation, thoughtful questioning, and consistently exceeding client expectations.

Key responsibilities

Analyze each client’s business question, conduct market research, and identify the most qualified experts to address their needs.
Conduct cold outreach and phone conversations with senior professionals to build rapport, address concerns, and secure their participation in client consultations.
Manage search results and test new approaches to identify opportunities, staying accountable for client outcomes.
Balance multiple urgent requests simultaneously while maintaining the speed, accuracy, and attention to detail clients expect.
Use AI-enabled research tools to advance work, structure workflows logically, evaluate results, and apply human judgment to identify gaps and next steps.
Learn and track each client’s priorities to build lasting trust and support future business development.

Requirements

Bachelor’s degree with demonstrated achievement through work experience, internships, leadership roles, athletics, or other demanding commitments; finance and economics backgrounds are particularly relevant.
Authorization to work in the United States without current or future employer-sponsored visa sponsorship.
Competitive mindset with motivation tied to goals and measurable commercial impact.
Ability to prepare thoroughly for conversations, follow through without prompting, and persist when initial approaches do not succeed.
Comfort with phone outreach to senior professionals and resilience in handling rejection while maintaining momentum.
Genuine curiosity about business and markets, with the ability to translate research into stronger ideas and better client results.

What makes this role worth considering

You will gain exposure to leading decision-makers at major investment firms, consultancies, and corporations while building transferable commercial skills in research, communication, persuasion, and project management. Strong performers earn advancement to Client Service Manager positions overseeing their own clients, with high performers eligible for monthly commission on applicable work. Guidepoint offers comprehensive benefits including 15 days of PTO, 10 paid holidays, medical and dental coverage, a 401(k) with up to 10% company match, and commuter benefits.