Role overview

Guidepoint connects leading businesses with expert knowledge to support critical business decisions. As a Client Service Associate, you will be at the center of this work, managing research requests, identifying subject matter experts, and engaging senior professionals to deliver insights that drive client outcomes. This is a fast-paced, commercial role based in Boston where you will handle multiple urgent priorities and build lasting client relationships.

Key responsibilities

Analyze client business questions, conduct market research and identify the right experts to participate in consultations.
Lead outreach and phone conversations with senior professionals, build rapport, overcome objections and secure their participation.
Take ownership of search results by testing new approaches, sharing ideas with your team and remaining accountable for successful client outcomes.
Manage multiple simultaneous urgent requests while maintaining the speed, accuracy and attention to detail clients expect.
Use Guidepoint’s AI-enabled research tools to advance work, directing workflows with clear reasoning, evaluating results and applying human judgment to identify gaps.
Learn client priorities and build trust that supports ongoing relationships and future business opportunities.

Requirements

Bachelor’s degree with demonstrated achievement through work experience, internships, leadership roles, athletics or other demanding commitments.
Background in finance, economics or related fields is valued, though commercial drive and results are valued across all academic backgrounds.
Authorization to work in the United States without current or future employer-sponsored visa sponsorship.
Strong phone and communication skills, comfort engaging senior professionals and resilience in response to rejection.
Ability to prepare thoroughly before conversations, follow through reliably and adapt when initial approaches do not succeed.

What makes this role worth considering

You will gain exposure to leading decision-makers at major investment firms, consultancies and corporations, learning how these organizations approach complex business questions. The role offers a clear path to advancement: high performers transition to Client Service Manager roles with their own client portfolios, and top associates may be fast-tracked to earn monthly commission on client-facing projects. You will develop transferable skills in research, communication, persuasion and project management through hands-on experience and mentorship from experienced team members.

Compensation: Annual base salary of $70,000 with eligibility for a yearly performance bonus of up to $4,000. Benefits include 15 days PTO, 10 paid holidays, sick leave, medical/dental/vision coverage, 401(k) with company match up to 10%, and commuter benefits.