Role overview

Guidepoint connects leading businesses with expert knowledge to support critical business decisions. As a Client Service Associate, you will work in a fast-paced environment researching markets, identifying subject matter experts, and fulfilling client requests that may shift rapidly. You will support clients across financial services, consulting, healthcare, and corporate sectors while building foundational skills in client management and commercial execution.

Key responsibilities

Analyze client business questions, conduct market research, and identify appropriate experts to address their needs.
Conduct cold outreach and phone conversations with senior professionals to build rapport, address concerns, and secure their participation in client consultations.
Own the search process by testing new approaches, sharing ideas with your team, and remaining responsible for successful client outcomes.
Handle multiple urgent requests simultaneously while maintaining the speed, accuracy, and detail clients require.
Use Guidepoint’s AI-enabled research tools to advance work, create structured workflows, evaluate results, and apply human judgment to close gaps before delivery.
Build understanding of each client’s priorities and develop relationships that support long-term business and future opportunities.

Requirements

Bachelor’s degree with demonstrated achievement through work experience, internships, leadership roles, athletics, or other challenging commitments.
Authorization to work in the United States without requiring current or future visa sponsorship from an employer.
Strong phone communication skills and comfort engaging with senior-level professionals.
Ability to research unfamiliar topics, ask insightful questions, and identify solutions others may overlook.
Demonstrated competitiveness, accountability, and follow-through on commitments.
Curiosity about business and markets, with the ability to translate research into actionable client value.

What makes this role worth considering

This position offers direct exposure to decision-makers at major investment firms, consultancies, and corporations, giving you insight into how senior leaders approach complex business challenges. You will develop transferable skills in research, communication, negotiation, and project management through hands-on work and mentorship from experienced team members. The role provides a clear path to becoming a Client Service Manager, with high performers eligible for accelerated advancement and commission on applicable client-facing work.