Role overview

As Customer Experience Marketing Manager, you will bridge the Customer Experience organization with global Marketing leadership, translating customer outcomes into compelling market narratives. This position reports to the CX function while operating as an embedded marketing partner, driving collaboration across Marketing, Sales, Customer Success, and Product teams at a data platform company closing fiscal 2026 with $3.7 billion in revenue.

Key responsibilities

Define and lead the end-to-end CX positioning strategy, establishing an authentic storytelling framework that converts complex customer capabilities and operational milestones into high-impact marketing and sales materials.
Partner with Marketing, Sales, and Product teams to integrate CX proof points, customer lifecycle insights, and executive messaging into global campaigns, product launches, and customer-facing presentations.
Work directly with global enterprise customers to develop compelling case studies, testimonials, and reference stories that validate business outcomes and strengthen customer retention.
Define and monitor quantitative benchmarks and performance indicators for CX marketing programs to demonstrate measurable impact on brand sentiment, pipeline acceleration, and customer advocacy.

Requirements

Ten years of B2B marketing and positioning experience in complex enterprise or technology environments.
Proven expertise in product marketing, customer marketing, or enterprise CX within complex enterprise technology settings, with a strong track record developing differentiated positioning and executive-ready communications.
Demonstrated ability to drive strategic initiatives, align cross-functional leaders, and shape narrative priorities across diverse teams without direct authority.
Exceptional skill in translating operational metrics, customer feedback, and technical milestones into inspiring, human-centered stories that resonate with executive and technical audiences globally.

What makes this role worth considering

This position offers the opportunity to shape how an emerging data platform company communicates its impact in the AI ecosystem and to enterprise markets. The role combines strategic marketing influence with direct customer engagement, allowing you to see your work translate into both brand narratives and measurable business outcomes. You will work from the Santa Clara office in an organization recognized as a Fortune Best Workplace in Technology and certified as a Great Place to Work, with flexible time off and wellness resources supporting work-life balance.