Role overview

As a Customer Success Manager at Everpure, you will serve as a strategic advisor to enterprise customers, guiding them through their journey with the company’s subscription-based storage and data platform solutions. You will own the post-sales lifecycle for an assigned portfolio of accounts, focusing on driving adoption, maximizing value realization, and ensuring long-term retention and satisfaction.

Key responsibilities

Guide customers through onboarding, deployment, and capacity planning phases to ensure they achieve maximum return on investment from their Everpure solutions.
Conduct regular business reviews with key customer executives and internal stakeholders to align technical capabilities with business objectives and identify expansion opportunities.
Analyze customer hardware utilization, usage metrics, and health indicators to proactively recommend optimizations and prevent potential churn.
Act as the primary customer advocate by coordinating across Engineering, Support, and Product Management teams to resolve escalations and influence product development priorities.
Bridge technical and business outcomes by communicating complex storage concepts to both technical teams and executive leadership.

Requirements

Minimum 5 years of experience in customer-facing account management or customer success roles, preferably within enterprise IT, data center environments, or SaaS platforms.
Proven ability to manage large, complex accounts with multiple stakeholders in fast-paced subscription or as-a-Service business environments.
Strong understanding of enterprise data center technologies, storage architecture, and consumption-based pricing models.
Demonstrated capability to translate technical storage and data center concepts into clear business outcomes for audiences ranging from engineers to executives.
Experience orchestrating cross-functional teams across engineering, support, sales, and executive levels to resolve critical issues and execute joint growth initiatives.
Ability to exercise independent judgment and adapt quickly in evolving business functions while helping define and refine operational processes.

What makes this role worth considering

Everpure is a data platform company with strong momentum, having closed fiscal 2026 with $3.7 billion in revenue and its first billion-dollar quarter. You will work within a organization recognized as a Fortune Best Workplace in Technology and certified as a Great Place to Work, offering flexible time off, wellness resources, and company-sponsored team events.