Role overview

Cohere is a security-focused enterprise AI company that develops foundation models and products for organizations building AI systems at scale. As a Customer Success Manager based in Dubai, you will lead strategic relationships with major private sector enterprises across the UAE, guiding them through AI adoption and ensuring they achieve measurable business outcomes from Cohere’s solutions.

Key responsibilities

Own the end-to-end success and growth of assigned UAE private sector customer accounts, ensuring they maximize value from AI implementations.
Build and maintain trusted partnerships with senior stakeholders including C-suite executives, vice presidents, and digital transformation leaders.
Develop tailored success plans for each organization that align with their strategic objectives, budget cycles, and operational constraints.
Guide customers through the complete AI adoption lifecycle, from identifying viable use cases and designing pilots through scaling production deployments in secure enterprise environments.
Conduct regular executive business reviews that demonstrate return on investment, business impact, and strategic value delivery.
Act as the primary point of escalation and executive sponsor for your accounts, managing customer concerns and ensuring satisfaction throughout the engagement.
Drive contract renewals and account expansion by consistently delivering measurable value and fostering trusted client relationships.
Represent Cohere’s perspective within the organization by advocating for UAE enterprise customer needs, particularly regarding security, explainability, Arabic language support, and ethical AI considerations.

Requirements

Minimum eight years of experience in customer success, account management, strategic consulting, or enterprise technology delivery roles.
Three to five years of direct experience working with UAE enterprises across sectors including finance, healthcare, logistics, or technology.
Proven success managing complex, multi-stakeholder accounts with extended sales cycles and multi-year implementation periods.
Demonstrated experience implementing AI/ML, cloud, or enterprise software solutions in secure or highly regulated settings.
Fluency in both Arabic and English, essential for regional market engagement.
Deep familiarity with UAE business culture, relationship-building practices, and hierarchical decision-making processes.
Knowledge of relevant regulations including UAE Labour Law (Federal Decree Law No. 33 of 2021) and Saudi business regulations, plus understanding of regional initiatives such as Saudi Vision 2030 and the UAE Digital Transformation Strategy.

What makes this role worth considering

This position offers the opportunity to shape how frontier AI adoption unfolds within the UAE’s most strategic private sector organizations. You will work at the intersection of enterprise transformation and cutting-edge technology, with influence over product direction and regional strategy at a global AI company with offices across major technology hubs worldwide.