Role overview

As a Technical Support Engineer for Portworx by Everpure, you will provide expert technical guidance to enterprise customers deploying containerized workloads across cloud environments. You’ll work throughout the customer lifecycle—from initial proof-of-concept through production deployment—acting as a trusted advisor on cloud-native architecture and data management challenges.

Key responsibilities

Analyze, troubleshoot, and optimize large-scale Portworx deployments across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to maximize availability and workload reliability.
Investigate and resolve complex multi-layer issues spanning applications, storage, and cloud infrastructure at all severity levels, using system logs and customer workflows to minimize downtime.
Collaborate with product engineering teams to identify edge cases, develop reproduction strategies, and implement fixes that strengthen product quality.
Deliver hands-on technical support during pre-sales engagements, proof-of-concept installations, and production expansions to ensure successful customer adoption.
Create internal and customer-facing knowledge base articles, technical guides, and FAQs based on real-world troubleshooting to enable self-service support and build team expertise.

Requirements

A minimum of 2–4 years of customer-facing technical support or site reliability engineering experience.
Proficiency troubleshooting container management platforms including Kubernetes, OpenShift, Tanzu, or VMware container solutions, plus major public cloud environments such as AWS, Azure, or IBM Cloud.
Hands-on experience with infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet.
Proven ability to triage, isolate, and resolve technical issues in complex distributed cloud software architectures, with experience escalating critical issues to engineering partners.
Strong collaboration and communication skills with the ability to explain technical concepts clearly to diverse internal and external stakeholders across multiple support channels.

What makes this role worth considering

You’ll join Everpure, a company that has reached $3.7 billion in revenue and achieved its first billion-dollar quarter, positioning you at the center of AI and hyperscaler infrastructure innovation. The organization has been recognized as a Fortune Best Workplace in Technology and a Great Place to Work, with a commitment to fostering inclusive leadership and employee development through flexible time off, wellness resources, and company-sponsored events.