Role overview

Lightspeed is hiring a Director of Product Management to lead the Payments business line within Financial Services. You will oversee a team of Group Product Managers and Senior Product Managers across North America and EMEA, driving payments adoption and gross payment volume growth for Retail and Hospitality platforms. This role owns the complete product strategy and business outcomes for payments, reporting to the VP of Product for Financial Services.

Key responsibilities

Define and communicate a multi-year product strategy for Payments aligned with corporate objectives and financial targets.
Own line-of-business outcomes including payments penetration, gross payment volume growth, and merchant onboarding conversion rates.
Lead, coach, and hold accountable Group Product Managers and Senior Product Managers across Retail and Hospitality platforms.
Hire top product talent, develop leaders internally, and establish clear career paths and succession planning.
Partner with Engineering Directors, Design leaders, Product Marketing, Sales, Operations, and Finance to align commercial targets with delivery capabilities.
Manage relationships with payment processors and acquirers, making strategic decisions about building, buying, or partnering.
Consolidate fragmented payments capabilities into a unified platform experience and balance long-term platform investments with quarterly commitments.

Requirements

Two to three or more years of experience at Director level managing larger teams through both direct and indirect reports, including Group Product Managers.
Proven ownership of a full line of business or major product vertical with clear accountability for commercial outcomes.
Track record of hiring, developing, and promoting product leaders within your organization.
Deep understanding of business models, unit economics, pricing strategies, and how product decisions impact financial performance.
Fluency in payments ecosystems including acquiring, interchange, settlement, reconciliation, and compliance.
Strong grasp of platform architecture, APIs, microservices, and experience leading platform consolidation initiatives.
Experience with data infrastructure, conversion funnels, and data-driven decision making in complex, multi-team environments.

What makes this role worth considering

You will work within a culture that celebrates performance and provides the resources for career growth while maintaining a lean, impactful team structure where your contributions directly shape strategy. Lightspeed offers flexible work arrangements, equity options, pension contributions, professional development opportunities, wellness credits, volunteer time, and employee-led community networks.