Role overview

Lightspeed NZ is seeking a Staff P&T Incident & Technology Risk Operations Manager to join the Product & Technology Operations team in Montreal. This high-impact individual contributor role focuses on building and maintaining the operational frameworks that enable the organization to respond effectively to incidents, manage technology risk, and provide leadership with clear visibility into critical priorities.

Key responsibilities

Establish and maintain a consistent incident management framework across Product & Technology, defining roles, severity levels, escalation procedures, and communication standards.
Facilitate post-incident reviews and root cause analyses while tracking action items to completion to drive systemic improvements in engineering practices.
Optimize workflows for security incident and vulnerability intake, prioritization, escalation, and remediation in collaboration with Engineering and Security teams.
Create tracking views and dashboards that highlight material vulnerabilities, aging trends, and exceptions requiring executive attention.
Synthesize risk insights across application security, AI governance, identity and access management, supply chain security, data protection, and compliance into a unified operational risk view.
Prepare KPI dashboards and executive briefings for the CTO, Security leadership, and board-level reviews.
Facilitate lightweight operating cadences and remove workflow friction across Engineering, Security, Product, Legal, and Compliance teams to maintain remediation momentum.

Requirements

Significant experience designing, implementing, or operating incident management, technology operations, security operations, or technology risk functions within a complex enterprise environment.
Proven track record of architecting and embedding durable incident management frameworks, RCA programs, communication protocols, and follow-through mechanisms across distributed engineering teams.
Exceptional ability to translate complex, fragmented technical data into clear executive dashboards, narrative briefings, and board-level materials.
Demonstrated structured problem-solving skills with the ability to isolate systemic root causes and build automated, durable mechanisms rather than relying on manual workarounds.
Strong situational judgment, calm demeanor, and clear analytical thinking to navigate high-severity incidents and urgent escalations.
Proven ability to build trusted peer relationships and collaborate effectively across engineering, operations, security, and executive leadership.
Fluency in English as a working language.

What makes this role worth considering

This position operates at the intersection of Product & Technology Operations, Engineering, and Security, offering the opportunity to shape how a global organization manages critical operational challenges. You’ll work with a collaborative team that values impact and career growth while maintaining a lean, voice-driven environment where individual contributions are recognized and celebrated.