Role overview

Caseware is seeking a Staff Site Reliability Engineer to join the Platform Engineering team. With over 35 years of industry experience, Caseware uses AI-powered technology to serve audit and accounting professionals across 130 countries. In this hands-on senior role, you will drive production resilience, strengthen security, and enhance how engineering teams build and deploy software at scale.

Key responsibilities

Design and evolve foundational systems, tooling, and operational practices that enable engineering teams to ship secure, reliable, and scalable software.
Establish reliability standards and define service level objectives (SLOs) that guide platform stability improvements across the organization.
Improve observability and automate operational processes to reduce manual work and strengthen incident response capabilities.
Architect scalable distributed systems and optimize Kubernetes and AWS-based infrastructure to support growth and performance demands.
Build automated delivery pipelines that enable rapid and safe software releases across the engineering organization.
Drive incident management and post-incident learning practices that continuously strengthen platform stability.
Partner with Engineering, Security, Platform, and Product teams to reduce operational toil and ensure infrastructure supports business growth.

Requirements

Experience designing and operating large-scale distributed systems in production environments.
Demonstrated expertise with Kubernetes and AWS cloud infrastructure.
Strong background in building or significantly improving observability, monitoring, and incident management systems.
Experience defining and implementing service level objectives (SLOs) and reliability standards.
Proven ability to automate operational processes and build delivery pipelines.
Track record of collaborating effectively with multiple engineering teams across an organization.

What makes this role worth considering

This is a remote position open to candidates legally authorized to work in Canada, offering flexibility in where you work. You will have the opportunity to impact a global platform serving professionals across 130 countries, working with teams dedicated to strengthening trust in financial information through intelligent automation.