Role overview

Benevity is a global technology platform that enables companies and their employees to drive social impact through giving, volunteering, grantmaking, and employee resource groups. As External Communications Manager, you’ll serve as a key strategic partner to the leadership team, managing how Benevity communicates with journalists, clients, and the broader market. This role combines media relations, executive visibility strategy, and crisis communications to shape the company’s external narrative and sector influence.

Key responsibilities

Pitch stories to journalists and cultivate relationships with media outlets and editors who can amplify Benevity’s reach to new audiences.
Work alongside the Director of Brand & Communications to oversee the PR agency partnership, ensuring accountability and alignment with company standards.
Identify and secure high-impact speaking opportunities for company executives, selecting platforms that strengthen Benevity’s authority and visibility within the sector.
Collaborate with brand and editorial leadership to develop distinctive points of view for executives that are grounded in company research and market positioning.
Ghostwrite articles, speeches, and presentations for executives that authentically reflect their voice and perspectives while remaining polished and delivery-ready.
Align executive and thought-leadership content with company research and data, bringing an external perspective to content strategy and release planning.
Build and maintain a crisis communications playbook with clear escalation procedures, and support leadership in developing messaging and response strategies to protect company reputation.

Requirements

At least seven years of professional experience in external communications, PR, or corporate communications roles.
Minimum three years of experience leading media relations or crisis communications for a B2B brand, with SaaS experience preferred.
Proven ability to secure significant media placements and speaking opportunities, supported by established relationships with journalists, editors, and event organizers.
Demonstrated experience developing executive points of view and ghostwriting speeches, articles, or presentations that maintain authentic executive voice and presence.
Exceptional writing skills with strong editorial judgment, capable of moving beyond conventional messaging toward genuinely distinctive and compelling narratives.
Collaborative approach with flexibility to adapt messaging across different audiences—press, clients, and executives—while maintaining message discipline in fast-paced environments.

What makes this role worth considering

Benevity operates across multiple global offices including Canada, Spain, Switzerland, the United Kingdom, and the United States, with a flexible hybrid work model that trusts employees to determine when in-person collaboration serves the work best. The company is one of Canada’s first B Corporations and prioritizes diversity, equity, inclusion, and belonging as core cultural values, with strong employee resource groups and diverse leadership representation throughout the organization.