Role overview

Zip is an AI-powered enterprise procurement platform trusted by leading companies including T-Mobile, OpenAI, and AMD. As GTM Strategy & Operations Manager, you’ll serve as the primary business partner to Zip’s Customer Success organization, building the operating systems, metrics, and cross-functional alignment that drive customer retention and expansion at scale.

Key responsibilities

Own post-sales operations including book design, rebalancing, segmentation, metrics development, and reporting for the fast-scaling Customer Success organization.
Partner with post-sales leadership and executives to solve complex problems, frame strategic decisions, and bring structure to ambiguous challenges.
Drive the operating rhythm by running book reviews, renewal forecasts, at-risk and churn reviews, quarterly business reviews, and leadership syncs while tracking outcomes and ensuring accountability.
Lead cross-functional initiatives across Sales, Marketing, Customer Success, Product, and Finance to advance GTM strategy and ensure alignment.
Use SQL, spreadsheets, and business intelligence tools to analyze data, validate assumptions, and surface insights that improve GTM execution.
Own high-impact special projects such as building renewal forecast processes or redefining customer health score systems.

Requirements

At least 8 years of experience in customer success operations, post-sale operations, sales strategy, revenue operations, consulting, investing, or similar high-performance environments.
Strong analytical and modeling capabilities with fluency in Excel or Google Sheets, and the ability to write SQL or willingness to learn it.
Deep knowledge of the post-sale customer lifecycle and SaaS business models, including retention and expansion metrics such as NRR, GRR, and churn, as well as account health and coverage models.
Experience working with revenue operations systems such as Salesforce, Gong, and Superset.
Excellent written and verbal communication skills with the ability to structure thinking clearly and present confidently to executives.
Proven ability to manage large, ambiguous projects requiring both strategic thinking and tactical execution, with a bias for action and comfort navigating tradeoffs.
Technical proficiency with tools like Salesforce Flows and the ability to stitch together data across systems.

What makes this role worth considering

You’ll work at a well-funded company backed by top-tier investors and valued at $2.2 billion, with a leadership team that includes product veterans from Apple, Airbnb, and Meta. The role offers significant influence over how a scaling organization operates, with direct partnership to executives and ownership of initiatives that impact the entire business. Based in San Francisco, you’ll receive competitive benefits including equity, full health coverage, catered meals, commuter benefits, flexible PTO, and a home office budget.