Role overview

Coinbase is seeking an Internal Communications Manager to shape the employee experience and reinforce the company’s mission, strategy, and culture. This individual contributor role reports to the Director of Internal Communications and serves as a strategic communications partner to executive and senior leaders, supporting communications needs across a globally distributed, remote-first workforce in an AI-native environment.

Key responsibilities

Develop and execute comprehensive communications plans from initial strategy and planning through implementation and performance analysis.
Advise leaders and cross-functional partners by drawing on deep understanding of company mission, strategy, culture, and team dynamics.
Organize and support company-wide and team events, including drafting presentations and talking points, structuring event flow, and preparing speakers.
Identify opportunities to build systems and leverage AI-enabled tools and workflows that enhance and scale internal communications across a globally distributed workforce.
Assess communications effectiveness using data, feedback, and experimentation to drive continuous improvement.
Collaborate with internal and external communications colleagues and cross-functional partners to manage proactive and reactive communications, coordinate internal issues, and support change management.

Requirements

At least seven years of experience in internal communications, external communications, corporate communications, media and journalism, product marketing, or another writing-intensive role.
Strong written and verbal communication skills with consistent emphasis on clarity and brevity.
Proven experience partnering with leaders and cross-functional stakeholders on communications initiatives, with demonstrated ability to influence stakeholders and adjust approach based on context.
Demonstrated capability to responsibly use generative AI tools and copilots in daily work while maintaining appropriate human oversight and delivering business-ready results that improve efficiency, cost, or quality.
Resilience and composure when facing organizational change, shifting priorities, and communication challenges in a highly distributed or remote environment.
Strong organizational abilities including capacity to manage multiple workstreams, transition between strategic and hands-on execution, balance speed with quality, and develop knowledge of the crypto industry.
Both strategic and tactical capability—able to generate ideas and actively implement them independently.

What makes this role worth considering

Coinbase operates as a remote-first company with quarterly in-person “surge” sessions for intensive collaborative work. The organization is mission-driven, focused on increasing economic freedom, and maintains a high-performance culture where employees work alongside colleagues committed to excellence and innovation in the finance and cryptocurrency sectors.