Role overview

Lightspeed is seeking a Manager of Site Reliability Engineering to lead two teams of platform engineers in Toronto. You will oversee a broad mandate spanning Site Reliability and Developer Experience, managing infrastructure and processes that support a global cloud-based point-of-sale SaaS platform serving thousands of customers worldwide.

Key responsibilities

Coach, mentor, and develop a senior team of cross-functional cloud platform engineers while driving performance management, goal setting, and individual development.
Develop and execute a strategic vision for the Site Reliability Engineering team aligned with company objectives, including defining team goals and rationalizing project priorities.
Lead the design and implementation of scalable, reliable, and efficient infrastructure solutions leveraging modern cloud technologies and automation principles.
Drive automation efforts to streamline deployment, monitoring, and operational processes across the platform.
Collaborate with engineering, product, and other departmental teams to align on platform goals and facilitate cross-organizational projects.
Communicate with stakeholders to provide updates, gather requirements, and ensure transparency on platform initiatives and team progress.
Participate in the on-call rotation roster to support production environments.

Requirements

Proven experience leading medium to large-sized teams of platform engineers through complex projects while shaping strategic and technical direction.
Extensive hands-on experience with cloud infrastructure providers such as AWS and GCP, including infrastructure-as-code practices and automation.
Track record of successful project delivery across multiple concurrent workstreams while working autonomously and setting long-term team objectives.
Experience across both engineering and leadership roles, with demonstrated ability to implement cross-team process improvements.
Strong communication and stakeholder management skills with the ability to provide strategic direction and foster alignment across departments.

What makes this role worth considering

You’ll join a company that prioritizes growth and development with continuous learning opportunities, global mobility options, and a supportive team culture. The role offers competitive compensation, comprehensive benefits including pension contributions, equity options, flexible work arrangements, and additional perks such as a computer purchase program and enhanced parental leave.