Role overview

Checkout.com is a fintech payments platform that processes over 10 billion transactions yearly for more than one billion global shoppers, powering checkout experiences for companies like eBay, Spotify, Klarna, Uber, and Sony. As a Process Architect, you will lead operational transformation within the Merchant Operations team, redesigning and optimizing processes that support merchant onboarding and account lifecycle management across a global organization.

Key responsibilities

Collaborate with key stakeholders across Merchant Care and Merchant Configuration teams to define and implement processes that enhance the merchant experience.
Analyze existing processes by unwinding and rebuilding them to create frictionless, world-class operations at scale.
Identify business challenges through data analysis and stakeholder engagement, then present findings and design recommendations to global teams.
Lead AI-driven process transformation initiatives, building custom workflow automations to streamline merchant operations.
Coach and partner with frontline operations analysts to accelerate adoption of AI tools and build self-sufficiency across teams.

Requirements

Minimum three years of experience in operations within a merchant or business support function in the payments industry.
Demonstrated expertise in merchant onboarding and post-onboarding account lifecycle issues, with exposure to acquiring and issuing products.
At least two years of process excellence experience managing operational processes and projects across multiple global teams and locations.
Proven hands-on experience designing and mapping end-to-end processes, with a passion for future state design and scalability.
Demonstrated ability building AI-powered tools, agents, automations, or workflows that transform operational processes.
Problem-solving mindset with Lean and Systems thinking expertise; ability to identify repeating workflow patterns and scale solutions.
Experience thriving in fast-paced, ambiguous environments where you successfully manage multiple projects in deadline-driven settings.
Bachelor’s degree or equivalent experience.

What makes this role worth considering

You’ll work at Checkout.com’s London headquarters with a hybrid model offering three days per week in the office, supporting collaboration while maintaining flexibility. The company operates across 20 offices on six continents and values high performers through real ownership, fewer blockers, and meaningful work from day one, with a strong commitment to creating an inclusive environment where all backgrounds and identities can thrive and grow.