Role overview

Zip is an AI-powered enterprise procurement platform trusted by major companies including T-Mobile, OpenAI, and AMD. As a Product Operations Manager for strategic programs in San Francisco, you will lead the company’s most critical cross-functional product initiatives, from strategy through launch and measurable outcomes, while designing the operating systems that enable the product organization to scale effectively.

Key responsibilities

Lead end-to-end execution of the company’s highest-priority product programs, including company-critical launches and large-scale customer rollouts from initial alignment through adoption and post-launch follow-through.
Build integrated program plans that define scope, milestones, owners, dependencies, decision points, success measures, and escalation paths for complex initiatives.
Own and design the annual, half-year, and quarterly product planning cadence in partnership with Product, Design, and Engineering leadership.
Maintain a current, comprehensive view of the product roadmap across teams, tracking priorities, commitments, capacity constraints, sequencing, and cross-team dependencies.
Establish effective forums for strategy reviews, roadmap decisions, launch reviews, executive updates, and retrospectives.
Capture learnings from launches and planning cycles to improve processes and establish better defaults for future initiatives.

Requirements

Four to eight or more years of experience in product operations, technical program management, product management, business operations, or a related role within a technology company.
Demonstrated success leading complex, high-stakes, cross-functional product launches or multi-quarter programs from strategy through rollout and adoption.
Experience designing or running roadmap, prioritization, and planning cadences across multiple product and engineering teams.
Proven track record of building repeatable systems and ways of working, not simply executing within existing frameworks.
Strong written and verbal communication skills, with experience delivering concise, decision-ready updates to executives and senior stakeholders.
Experience in enterprise B2B SaaS, complex customer implementations, migrations, or phased product rollouts is preferred.

What makes this role worth considering

You will work alongside product leaders from Apple, Airbnb, and Meta, as well as procurement experts from major organizations, on initiatives that directly impact how enterprise companies innovate. The role offers genuine operational leadership on high-stakes programs rather than status tracking, with the opportunity to design and own the systems that allow the product organization to function effectively as it grows.