Role overview

Jobber is seeking a Senior Analyst, Customer Analytics for a 12-month contract role within the Strategy & Analytics department. Jobber provides technology solutions to small home service businesses, enabling them to manage quoting, scheduling, invoicing, and payments while delivering professional customer experiences.

Key responsibilities

Partner with stakeholders to understand business objectives, translate them into well-scoped analytical questions, and independently conduct analyses from exploration through to insights and recommendations.
Perform hands-on exploratory analysis and deep dives to identify trends, risks, opportunities, and drivers of business performance.
Apply analytical techniques including segmentation, cohort analysis, scenario analysis, impact measurement, and experimentation to support business decisions.
Evaluate the expected or realized impact of key initiatives and business changes, helping stakeholders understand what is working and where to iterate.
Develop metrics, reporting, dashboards, and decision-support tools that enable scalable decision-making across the organization.
Communicate analytical findings through clear narratives and actionable recommendations, including relevant assumptions and limitations.
Collaborate with peers across Analytics, Business Intelligence, Analytics Engineering, Data Science, and other teams to ensure analytical quality and consistency.

Requirements

Expert-level SQL skills and experience working with complex relational data.
Strong quantitative and analytical skills with experience conducting exploratory analysis, performance measurement, and custom analytics to support business decisions.
Proficiency with BI and data visualization tools such as Tableau, with the ability to communicate insights clearly through data.
Strong business acumen and curiosity, with the ability to understand the broader context behind analytical questions.
Excellent storytelling and communication skills capable of translating complex analysis into clear, actionable insights for different audiences.
A collaborative and proactive working style with the ability to navigate ambiguity and adapt as priorities evolve.
Comfort using AI-assisted tools as part of analytical workflows, paired with judgment to validate outputs and use them responsibly.

What makes this role worth considering

You’ll be part of Jobber’s Strategy & Analytics organization, an internal consulting and decision-support function that connects data and business insights across the company. The role is based in one of Jobber’s hub cities: Toronto, Edmonton, Vancouver, or Kitchener-Waterloo, with in-person collaboration built into the team’s working model. Jobber has been recognized by Great Place to Work and named on Canada’s Top Growing Companies and Deloitte Canada’s Technology Fast 50 lists.